Pueblo County, CO
Pueblo, CO 81003
$2,925 - $4,387 a month
Fri Jun 24 2022 01:51:59 GMT+0000 (Coordinated Universal Time) save share

Applies regulations and procedures to determine eligibility for public assistance programs and referrals for human services. Technicians learn and apply rules and regulations with a moderate degree of independence in the assigned program area of the Department of Human Services.

Examples of Duties

Essential Job Functions

  • Gathers, assembles and reviews information from applicants and recipients regarding financial and non-financial criteria relevant to initial or continued eligibility.
  • Verifies information by direct contact, collateral contacts, phone contacts and/or home visits.
  • Enters and updates case/client information within the automated computer system.
  • Informs applicants/recipients of the relevant requirements and benefits of program for which they may have eligibility; assists applicants with completing forms; secures documents; notifies applicants of appeal rights and procedures in response with notices generated by the computer.
  • Maintains inquiry level access in multiple State and County computer systems for basic case information as necessary.
  • Provides administrative support for assigned program including, but not limited to, maintaining records, verifying accuracy of records and compiling statistics and figures.
  • Assists co-workers as necessary.
  • Approves/denies applicants based upon review of case information, in accordance with program rules and regulations.
  • Establishes and maintains case files; prepares necessary documentation to initiate, continue and modify public assistance; plans and organizes caseload to ensure that necessary work is completed in accordance with regulations relating to eligibility and timeliness.
  • Maintains a caseload of clients encompassing multiple public assistance programs.
  • Interviews clients to obtain general case information and requests supporting documentations from clients as necessary.
  • Complex data entry through multiple County and State computer systems requiring detailed, specific program knowledge.
  • Prepares documentation and cases for presentation in court hearings and serve as a representative at County and state evidentiary hearings or appeals; testify as necessary.
  • Determines the need for recovery of funds or referral for fraud investigation and completes reports to the proper investigative resource in cases of suspected fraud.
  • Keeps clients informed of changes in laws or regulations that may affect them.
  • Performs other duties as necessary for performance of the job.

General Requirements

  • Fills in for other staff as necessary and/or required.
  • Attends meetings, classes and trainings as required or requested by supervisor.
  • Encouraged to recommend changes to improve procedures that would result in efficiencies, cost savings and safety.
  • Communicates actively, clearly and regularly with supervisor and co-workers on all work-related topics.
  • Understands, observes and complies with all Governmental, Pueblo County and Departmental policies, procedures and protocols when performing job duties.
  • Possesses excellent oral and written skills to communicate effectively.
  • Establishes and maintains effective working relationships with Pueblo County employees from same or different departments/offices, entities and customers.
  • Effectively manages multiple projects at once.
  • Effectively deals with stressful situations.
  • Easily adapts to sudden and unexpected changes in work assignments.

Typical Qualifications

Knowledge, Skills and Abilities

Basic Proficiency:
  • Working knowledge of applicable laws, rules and regulations.
  • Working knowledge of applicable court procedures, documents and legal terminology.
  • Working knowledge of public assistance programs and other community agencies that provide assistance to clients.
  • Skill in interviewing customers to obtain required program information.
  • Ability to perform basic mathematical calculations.
  • Principles and concepts of human behavior.
  • Ability to communicate orally and in writing.

Full Proficiency:
  • Ability to work effectively with other employees, difficult clients and the public.
  • Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software and databases.
  • Ability to navigate a variety of complex computer systems and other interfaces related to assigned program.
  • Community resources including medical, social, educational, financial and residential.
  • Scope and application of rules and regulations related to local, State and Federal public assistance programs.
  • Record keeping and reporting procedures.
  • Ability to read, comprehend and apply program, department, County, State and Federal rules, regulations, policies, procedures and standard operating procedures.

Expert Proficiency:
  • Accomplishes the assigned workload in a timely manner and meet established performance standards and objectives.
  • Maintains sensitive and confidential information.
  • Provides professional customer service to clients and public.
  • Performs duties independently without close supervision.
  • Detects errors and make corrections.
  • Possesses a high degree of ability to organize data and work.

Supplemental Information


2022 Holidays

  • New Years Day (observed)– January 3rd
  • MLK, Jr. Day – January 17th
  • President's Day – February 21st
  • Memorial Day – May 30th
  • Juneteenth Day (observed) - June 20th
  • Independence Day – July 4th
  • Early Release (

. Please contact HR to learn more.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]