Community Outreach Developer Engineering / SVP / New York

New York, NY
Wed Sep 08 2021 11:07:19 GMT+0000 (Coordinated Universal Time) save share

About the Role

The Community Outreach role for Developer Engineering is part of a globally distributed team focused on driving community engagement with the initiative and ensuring that developers are well-informed about the programme and have a powerful voice to raise issues and shape the approach. The Community team is a key strategic function and will take part in wider departmental initiatives.

A key component of the role is supporting the cultural transformation of ICG Technology. A powerful cultural vision must be widely known to have effect and awareness of our vision is thus the fundamental foundation of our culture change. Another key element is soliciting feedback. In addition to the direct benefits of feedback, making your voice heard is the key to self-empowerment. Mechanisms for soliciting feedback can therefore accelerate and reinforce cultural change as well as acting as an indicator of cultural impact by the wider programme.

About the Department

Developer Engineering is a new function within ICG Technology. Our mission is to make it easy and enjoyable for development teams to go from a business idea to delivery of an innovative production solution. This will be done by improving and upgrading our tools, streamlining our processes, automating and strengthening our controls, and helping development teams adopt modern ways of working.

This new initiative represents a key investment in our future development capability. We are assembling an expert team to transform the working environment of the 18,000 people who make up the ICG development community and help them dramatically change their approach to developing software across the many different technologies we support. This is a challenging remit, but with the scale and variety comes a unique opportunity to be agents of cultural and technical change who have a huge impact on the bank.

Key Responsibilities:

  • Contributes as part of a distributed community team located in key development centres globally
  • Key figure in New York, evangelizing initiatives underway to senior stakeholders and encouraging feedback and engagement from developers
  • Engages senior leaders and function owners in New York gaining support for the program and critically can leverage these networks to actively support the adoption of initiatives globally
  • Leverages existing communities (such as Engineering Excellence) and builds new ones around key initiatives or areas of interest
  • Solicits feedback and contributes to the community ideas portal, ensuring local participation
  • Executes a localised communications strategy with the development teams and stakeholders
  • Supports the adoption and implementation of global programs through influencing an established stakeholder network
  • Contribute to campaigns, bringing local culture and character to them, tuning as required
  • Pain points management and backlog grooming (feeding into DevOps team)
  • Drives positivity and constructive discussions without sugar-coating current issues
  • Ensures their region is well-represented and acts as a local face for the initiative


  • Charismatic and engaging person who can stand their ground in the face of disagreement or cynicism
  • Excellent communicator who gets on well with others, building strong professional relationships
  • Strong public speaker, able to engage and excite audiences
  • Excellent program management abilities focusing on delivery and progress
  • Critical thinker and able to contribute to Community Outreach strategy
  • Great writer, able to shape persuasive articles
  • Able to negotiate and influence at all levels
  • Collaborative by nature, builds partnerships across the firm
  • Creative and innovative, brings different angles to problems and provides new solutions
  • Risk and security focused, putting diligent risk management and security at the core of everything they do


  • Proven track record of excellence in communications
  • Great knowledge of the development process, ideally from working with development teams in a banking environment
  • Extensive senior management engagement and/or part of a leadership team
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


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Job Family:

Applications Development


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