Veterinary Office Receptionist
High school or equivalent (Required)
Reception: 2 years (Required)
Full Job Description
Customer Service Representative Job Description
We are seeking a seasoned candidate for veterinary front desk/reception work Part-Time on our afternoon shift, preferably with prior experience in the field. (No opportunity for Full-Time work is available or expected to open.) The primary job for a Receptionist/Customer Service Representative is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good Customer Service Representative is a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient.
The Customer Service Representative must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. Customer Service Representatives answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out the day’s appointments, process payments and manage financial information, and communicate between clients and other staff.
Customer Service Representatives must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations.
Customer Service Representatives should have a firm belief in the quality of veterinary care we provide and communicate this sense of assurance to our clients. The Customer Service Representative must know and understand our services and recommendations and be able to clearly communicate these to our clients. Some knowledge of animal medical care is desirable.
Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the Customer Service Representative who is responsible for creating a good first and last impression on our clients. The importance of this role can not be over-emphasized.
Candidates must be able to lift up to 40 lbs and speak, read and write the English language with proper grammar. PT candidates must be available 5 days a week between the hours of noon and 7pm and to successfully compete, must have some direct reception experience or a background in veterinary care. Excellent written skills (spelling, grammar, composition) highly desirable. Must be comfortable with technology and able to learn and use several new programs and apps.
Job Type: Part-time
Pay: $14.00 - $14.50 per hour
- 401(k) matching
- Employee discount
- Health insurance
- Professional development assistance
- Day shift
- Monday to Friday
To keep our team members safe, we use disinfectant protocols, may wear masks at all times & may not limit clients in the hospital depending on CDC recommendations. Candidates are expected to be fully vaccinated.
- Are you available to work between the hours of 12 and 7pm Monday through Thursday and 2-5:30 Friday? If you can work most of these days, please explain in further detail what your limitations would be.
- Have you worked in an office with multiple receptionists? Tell us in at least one full sentence what you have done as a receptionist. Failure to complete this question WILL disqualify a candidate.
- Please list 3 reasons you believe you would enjoy working in a fast-paced veterinary office. Use complete sentences. Failure to complete this question WILL disqualify a candidate.
- High school or equivalent (Required)
- Reception: 2 years (Required)
- One location