Fun and Friendly Call Center Agents - Work from HOME!!!

The CMI Group
$12 - $13 an hour
Sat Jun 12 2021 20:01:05 GMT+0000 (Coordinated Universal Time) save share

Job details

$12 - $13 an hour
Job Type
Number of hires for this role

Full Job Description

The CMI Group is offering Work from Home job opportunities for qualified individuals that are seeking full-time customer service agent opportunities. Our open positions assist customers in finding solutions for their consumer utility, medical or cable tv accounts. The CMI Group is 100% employee-owned and offers consistent, flexible full-time work schedules, paid training, access to health care benefits and a friendly work environment.

No experience? Don’t worry – We’ll train you : )

Are YOU a fun, friendly, dependable job seeker looking to start a new career? Come see what The CMI Group has to offer.

Must be patient, love helping people while talking on the phone and creating a positive customer experience. Will help set up payment plans, document account issues, and/or restore services for customers.

Job duties include but are not limited to:

  • Accepting and accurately processing payments for paying customers
  • Setting up customer payment plans to avoid disconnection or restore services
  • Updating credit card or account information for customers
  • Documenting account transactions or issues
  • Multi-tasking while listening, documenting issues and offering solutions
  • Identifying and escalating priority issues per client specifications

You must:

  • Possess excellent communication skills – Must speak clearly & professionally; must use proper grammar
  • Be able to negotiate with customers on their past due accounts
  • Stellar attendance, punctuality and solid work ethic is required
  • Have a friendly and positive approach to dealing with difficult situations or customers
  • Be able to type at least 20 wpm and feel comfortable working on a computer
  • Past call center, customer service or retail/soft sales experience is a plus!
  • Bilingual (English/Spanish) is a major plus!

Work from home, stay safe - the absolute best way to earn an income and practice social distancing from the comfort of your home.

What do you need to qualify for our “Work from Home” Requirements?

  • A quiet workspace
  • A desktop computer or laptop, monitor, webcam, keyboard, sound card with speakers, mouse and ethernet cord to connect to Internet Router
  • Must subscribe to reliable, high-speed, hard-wired Internet service (Cable, DSL or Fiber)
  • No Cellular Hotspot, Wireless Internet (WIFI), or dial up service allowed due to inconsistent connection strength needed for work
  • Must be hard wired with ethernet cord to Internet router to qualify for our Work from Home positions

Window Based Systems must have:

  • PC/Laptop running Windows 10 or better is REQUIRED
  • 2.4 GHZ Dual Core Processor or Better
  • PC must have a USB Port with an Ethernet connection or Ethernet card
  • 50 Mbps download speed or greater REQUIRED
  • Limited household use of internet connection while the employee is working (No movie streaming or gaming by other household members while employee is working)

Mac System Requirements:

  • OS X Yosemite (10.10.5) or other higher versions – OS X El Capitan (10.11.6), macOS Sierra (10.12.6), macOS High Sierra (10.13.6), macOS Mojave (10.14.6), macOS Catalina (10.15.7) or any other later versions coming
  • 2-3 available ports required for:
  • 1) for Ethernet Cable /Ethernet connector;
  • 2) one for a USB Headset supplied by The CMI Group
  • 3) one for a webcam unless already integrated into your PC or laptop

What can The CMI Group offer YOU?

* Become a CMI Employee-Owner without the risk of investing your own money – The CMI Group is proud to be 100% Employee-Owned

* $1,000 Employee Referral Bonuses AND $1,000 Sign-On Bonus

* Paid Training

* Career Growth opportunities – Mentoring programs

* Full-time flexible work schedules

* Paid time off and Holidays

* Medical, Dental, & Vision Insurance

* 401K plan with CMI match

* Monthly Performance to Goal Bonuses - Power Hour Prizes

* A fun and positive work environment

The CMI Group believes there is power in relationships and success occurs when individuals collaborate on a common objective. The CMI Group is dedicated to building the trust and bonds that deliver positive results for our employee-owners, clients and their consumers.

The CMI Group - Relationships Matter

Job Type: Full-time

Pay: $12.00 - $13.00 per hour PLUS monthly bonuses based on performance


Job Type: Full-time

Pay: $12.00 - $13.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance


  • 8 hour shift

Supplemental Pay:

  • Bonus pay
  • Commission pay
  • Signing bonus

Work Location:

  • Multiple locations

Work Remotely:

  • Yes
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]