Hotel Brand: voco
Location: United Arab Emirates, Dubai, Dubai
Hotel: voco™ - Dubai (DXBSZ)
Job number: EMEAA23346
At voco™, we’ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.
Efficiently carry-out services provided at the Front Desk including welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns. Take/relay endorsement from/to previous/next shift, follow up on any outstanding matters and ensure the delivery/completion of service. Ensure the maintenance of an atmosphere of tranquility at the reception desk, never giving the impression that there is a problem. Review all incoming reservations for the day to match the necessary accommodation. Review and resolve all ‘Traces’ directed to Reception. Constantly check reservations to ensure room availability and special blockings are handled correctly. Perform registration process by obtaining data from guest and by observing the established guidelines. Ensure that all guests are checked-in into the computer immediately and accurately. Check all transactions performed and sign on designated space in the registration card signifying completion of procedure. Promptly answer the telephone, within three rings. Use your name when answering, speak clearly and in pleasant voice. Take and deliver accurate and timely guest messages, either manually or via the computer system. Coordinate/facilitate delivery of mail, small packages and facsimile for customers as requested. Close guest accounts at time of check-out and ask guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowance. Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security. Ensure that all rooms which are due to check-out are followed-up and updated in the computer system accordingly. Guests who have checked-out must be immediately checked-out from the computer system. Ensure that Hotel’s Employee Rules & Regulations are understood and adhered. Responsibly use all available systems and equipment at Front Office including PMS (Property Management System), credit card machine, key system, etc. Maintain an accurate filing system. Be familiar with all hotel services, offers and facilities and their operating hours.
High school diploma or suitable equivalent. 1+ years Front Desk Agent with IHG experience preferred. Well-groomed, professional appearance. Outstanding written verbal communication skills and can speak Arabic. Be familiar with opera system Team player. Physically agile, and able to stand for extended periods. Available to work shifts, over weekends and on public holidays.
We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us. Reliably Different - Welcome to voco™ Hotels, IHG’s new upscale brand. We call our Hotels voco™ – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco™ is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco™ Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco™ Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco™ hotel opened in November 2018 in Gold Coast, Australia and the first voco™ Hotel across IMEA is voco™ Dubai. voco™ Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many day time and no delights of the city, moments from shopping, dining and entertainment experiences.